Terms of use
Last updated: 8 November 2026
Acceptance
By creating an account or using Ivariqo, you accept these terms on behalf of your organization.
Your account
- The organization owner is responsible for the users they add and for their rights.
- Keep your password safe. Two-step sign-in is required for owners and managers.
- The details you sign up with must be true.
Plans and prices
- Basic: free up to 10 users. Each extra user is $2 a month.
- Pro: $30 a month with 10 users. Each extra user is $5 a month.
- Yearly: a year costs 10 months.
- Paying from Egypt: in Egyptian pounds, at the exchange rate of the day you pay.
- Taxes: prices include taxes.
- If prices change: we tell you 30 days before, and the new price starts at your next renewal. A period you already paid for does not change.
Renewal and cancelling
- Automatic renewal: if you turn it on, the plan renews at the end of the period, and we remind you 3 days before.
- If a payment fails: we tell you, and the plan stays until the end of the period.
- Cancelling: you can stop renewal at any time; the plan stays until the end of the paid period.
Refunds
There is no automatic refund. If you cancel after a renewal was paid, the cancellation takes effect at the end of that new period. Send any refund request to support; we decide each case on its own.
Moving from Pro to Basic
All files are locked at once and deleted after 15 days unless you come back to Pro; we tell you the date. The plant data itself stays. If you come back after the files were deleted, upload them again and run automatic linking.
Your data is yours
The data you enter belongs to your organization. We use it only to provide the service, and you can export it at any time.
Acceptable use
You may not:
- upload files you have no right to, or that carry viruses or unlawful content;
- try to break into the service, reach another organization's data, or get around limits;
- load the service abnormally or scrape its data by automated means;
- resell the service without a written agreement with us.
AI and maintenance decisions
Ivariqo's suggestions and AI answers only help you. Maintenance and safety decisions in the plant are the plant's responsibility, and an engineer approves anything before it is recorded.
Availability
We work to keep the service running at all times and tell you before planned maintenance. There is no guaranteed uptime unless agreed in writing.
Limits of liability
Our total liability is at most what you paid in the last 12 months. We are not liable for indirect losses, such as lost production or lost profit.
Suspension and ending
- By us: we may suspend an account that breaks these terms or threatens the service's security, and tell you when we can.
- By you: you can close your account at any time; the data is deleted as the privacy policy says.
Changes to these terms
We tell you at least 14 days before.
Governing law
Egyptian law; the courts of Cairo.