Privacy policy
Last updated: 8 November 2026
Who we are
Ivariqo is a maintenance management system for factories. The party responsible for your data: Ivariqo, Hadayek October, Giza, Egypt.
What we collect
- Account data: the name and e-mail of each user.
- Plant data: plants, places, assets, stores, work orders and reports: whatever you or your team enter.
- Files (Pro only): the files, pictures and voice notes you choose to upload.
- Technical data: IP address, device type, app version and sign-in times, for security and to prevent abuse.
What we use it for
To run the service, keep it secure, bill the subscription, and send you notices about your account. We do not sell your data, and there are no ads. This website has no trackers.
Files on your computer
The Ivariqo Bridge reads files on your computer. Only the data an engineer approved reaches the server, and on Pro the files you choose to upload.
AI
Nothing goes to AI without the organization owner's consent. With it, text goes to an AI provider through OpenRouter, routed only to providers that do not keep the data. The text of your files is stored with us encrypted.
Who else handles the data
We use these services only to run the service:
- Amazon Web Services: the server, in Frankfurt, Germany.
- Cloudflare: protection, file storage and backups in Europe, and this website.
- Brevo: sending e-mail.
- Google Firebase: phone notifications.
- The payment provider: card details go to it directly and never reach us.
- An AI provider through OpenRouter: only with your consent.
Security
Every connection is encrypted. Each organization is kept apart from the others in the database. Owners and managers sign in with two steps. Every file is scanned for viruses before it opens. We keep an encrypted backup in a separate place.
How long we keep data
- While your account is active: your data is kept.
- If you move from Pro to Basic: files are locked at once and deleted after 15 days. The plant data stays.
- If you close your account: we delete the data after 90 days, and backups roll off by themselves after 30 days.
- Activity records and invoices: kept as long as the law requires, for security and accounting.
Your rights
The organization owner can export the organization's data from the app at any time. Anyone can ask to correct or delete their data by writing to support; we answer within 30 days. This follows Egypt's Personal Data Protection Law No. 151 of 2020.
Children
The service is for businesses, not for anyone under 18.
Changes to this policy
We tell you by e-mail or in the app at least 14 days before.